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Pogust Goodhead: Company Overview

Author: Samuel Beckingham
Updated: Mar 07, 2024
7 minutes read
  • The history of My Finance Claim
  • How Pogust Goodhead is diversifying
  • Reviews for their car finance claims

At the beginning of 2024, the law firm Pogust Goodhead launched a brand new site under its My Finance Claim brand. Even though its trading history is relatively short, it comes from a worldwide name that has a successful track record. On the surface, the company processes mis-sold PCP claims.

This company overview will analyse both Pogust Goodhead and My Finance Claim. It will look at what they do and what their customers say about them. The overview will also look at what accreditations the company has and how you can check their authenticity.

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Who’s Pogust Goodhead?

Under its parent group PGMBM Ltd, Pogust Goodhead is a law firm based in London and has been operating since 2018. It was previously known as SPG Law Limited. According to data on Companies House, the law branch has been incorporated since 2007. Thomas Goodhead is the current active director.

Its newest website, My Finance Claim, is their latest venture into helping and advising the public about mis-sold PCP claims. This has been tipped to potentially be as big as the PPI scandal was.

As solicitors, they are registered with the Solicitors Regulation Authority (SRA), which acts as a regulator in the industry. This is one way you can check that they are genuine. Data on the SRA website shows that more than 50 people working at Pogust Goodhead are regulated.

Divisions of Pogust Goodhead

There are a few different websites Pogust Goodhead owns that specifically focus on a certain aspect they specialise in.

Two of their consumer and product liability claims focus on:

  • Diesel emissions

  • Mis-sold PCP

Diesel Emissions

Nitrous Oxides

When it comes to the emissions of diesel vehicles, they have often been recorded as being much more polluting than first thought. While the arrival of diesel was originally proposed to be environmentally friendly, it turns out it’s anything but. As such, vehicle manufacturers have been under scrutiny ever since the dieselgate scandal.

When the Volkswagen Group was discovered with defeat devices in their vehicles, it sent ripples throughout the automotive world. With the help of solicitors worldwide, the car manufacturer settled their dispute out of court. This was a way of compensating drivers for being mis-sold a highly polluting diesel vehicle.

Back in April 2021, Pogust Goodhead launched its My Diesel Claim website. This was a way of channelling customers to the appropriate page for relevant information.

“We are committed to giving our clients a voice against multi-national corporations. It’s time that companies were held accountable for their impacts on health, the environment, and for costing customers money.”

Chris Neill – Partner and Chief Legal Officer at Pogust Goodhead

Mis-sold PCP

Anyone who bought a car, van or motorbike through personal contract purchase (PCP) or hire purchase (HP) could have been mis-sold their agreement in a number of different ways. This could be because various details weren’t communicated properly or because of hidden commissions.

Martin Lewis is covering the Financial Conduct Authority’s (FCA) investigation into mis-sold PCP claims before 2021. Due to a huge number of complaints to the regulator, they will be ruling whether there was widespread misconduct for hidden commissions before it became illegal.

In January, Pogust Goodhead launched its My Finance Claim website. This is in preparation for the potential wave of compensation claims that will hit the market after the FCA’s ruling. The investigation is set to finish in September 2024. If the scale of mis-sold PCP is as big as expected, it could be worth £10 billion or more.

“This is a watershed moment. It’s high time that lenders are held to account over unfair practices that have left consumers unnecessarily out-of-pocket. We’re committed to advocating on behalf of all those affected and securing them the compensation they deserve.”

Tom Goodhead – CEO and Global Managing Partner at Pogust Goodhead

Pogust Goodhead Reviews

Pogust Goodhead

On Trustpilot, the rating for Pogust Goodhead is 3.1 out of 5. This is across over 585 reviews, with 47% giving them the maximum amount.

PGMBM

Looking at PGMBM, they have an average rating of 1.6 out of 5 across only 89 reviews. However, only 8% of respondents gave them 5 stars.

My Diesel Claim

With an overall rating of ‘bad’, their diesel claim website only has 4% of reviews rated 5 stars. An average rating of 1.2 out of 5 isn’t ideal, but Pogust Goodhead hasn't claimed ownership of this profile on Trustpilot.

In comparison, the rating on Feefo has a more positive 3.8 out of 5. This is across over 10,835 reviews, which gives you a much better average to work with.

My Finance Claim

This website has only recently been launched, so it doesn’t yet appear on review websites. While it’s unlikely to be claimed by the law firm, there are other iterations of the business you can look for instead.

Trustpilot Logo

Here’s a recent 5 star review from one of their customers.

“Explained guidance clearly

The lady I was talking to from Pogust Goodhead was lovely, very pleasant, polite and knowledgeable. She explained everything very clearly, her guidance was very helpful in advising me in what information I needed and what would happen to proceed, she answered every question I asked her with good clarification and gave me reassurance that assistance and support would be available at any time I had a query in the process of moving forward with my claim.”

Tracey M – Pogust Goodhead Customer

While you can find cherry-picked reviews across their websites, it’s worth looking at the bigger picture presented on independent sites. Searching for common trends throughout negative reviews can give you a better idea about the various complaints customers have in processing their claims.

Pogust Goodhead Accreditations

To begin with, the solicitors is part of the SRA, meaning it complies with the Solicitors Code of Conduct. It’s also part of the Law Society of Scotland and has certification for ISO 27001. On a cyber security level, they are certified with Cyber Essentials.

SRA

As a member of the SRA, the Code of Conduct specifies the rules and regulations Pogust Goodhead must follow. It’s a standard set of rules that all legal firms should adhere to by providing legal services to the public. The focus here is to provide competent, ethical services.

This gives you peace of mind because any member not adhering to these conditions faces regulatory action. As long as you’re treated fairly and the solicitors is being competent in all fields, you have nothing to worry about.

ISO 27001

The International Standards Organisation part 27001 is in relation to information security management. It mitigates and manages security breaches to prevent data risks and leaks. When a solicitors achieves certification for ISO 27001, it demonstrates their commitment to keeping data in a confidential manner.

Pogust Goodhead, in achieving ISO 27001, also complies with the General Data Protection Regulation (GDPR) and Data Protection Act, 2018.

Cyber Essentials

This is a scheme under the National Cyber Security Centre (NCSC), which aims to promote awareness and understanding of cyber security. It’s the UK’s technical authority for cyber threats, being part of the Government Communications Headquarters.

Having started in 2016, the NCSC offers the Cyber Essentials mark. This means a business can protect itself against cyber threats and demonstrates a commitment to cyber security.

Awards

As well as being accredited and regulated, performance can also be reviewed through any awards.

The following are just some of the awards Pogust Goodhead has received:

  • Top Tier in The Legal 500 2024

  • B1 in Chambers 2024 Group Litigation

  • Boutique Law Firm of the Year at the British Legal Awards 2023

  • Technology Venture of the Year at the British Legal Technology Awards 2023

  • Most Innovative Firm of the Year at the British Legal Technology Awards 2023

Final Thoughts

In terms of progressing a financial claim, you need to be able to trust the company processing it for you. When it comes to summing up a solicitors like Pogust Goodhead, you need to consider that they operate in several countries around the world. Take the whole picture, not just the one they paint or you see in negative reviews.

In Eco Quote Today’s most recent Home Energy Survey, salespeople were only trusted by 2.49% of UK homeowners. This represented the least trusted group throughout the entire survey. With statistics like these, it’s no wonder that you’re able to make a claim for PCP deals being mis-sold.

Whether you’re sold on Pogust Goodhead or not, there are many companies out there able to process claims on your behalf. The bottom line is, as long as they are a regulated firm and adhere to a strict set of rules, you will be protected as an individual.

Check your eligibility for a mis-sold PCP claim by clicking on the button below.

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