All You Need to Know About Jet2 Flight Delay Compensation
- Claim up to £520 in Jet2 flight delay compensation
- UK and EU regulations cover Jet2 flight delays
- Options if your Jet2 compensation gets rejected
When it comes to your rights, it’s important to understand that British regulations protect your rights as an air passenger. This affects how you might qualify and receive any compensation for a flight delay. Jet2, like all other airlines, is obligated to offer a returns policy. If your flight has been delayed and you were affected by this airline, you may be able to apply for Jet2 flight delay compensation.
This article will detail exactly what Jet2’s terms and conditions are and how you can qualify for compensation. It will detail what airlines must do in the case of delays, how much you could be entitled to and how to go about claiming Jet2 flight delay compensation. If you’ve suffered from a long wait at the airport and your travel plans have been severely disrupted, it makes sense to make a financial claim.
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What Are the Rules for Flight Delays?
Before you’re entitled to any money back, you need to understand what counts as a flight delay. In the eyes of regulators and airlines, a flight that takes off late doesn’t necessarily qualify. It needs to have landed at least three hours later than intended for any financial outcome to be redeemable. Jet2 flight delay compensation covers the same rules as all other British airlines.
Under EC Regulation 261/2004, air passenger rights are protected in regards to compensation for delays or if your flight has been cancelled. €600 compensation is the highest amount you can apply for under EU law. With an EU flight, you can claim Jet2 flight delay compensation through this regulation, but UK regulations also cover it.
This means that any EU regulated flight that departs or arrives at a European airport is covered by these regulations, meaning you are protected in the case of flight delays.
The UK duplicated the EU regulation after Brexit, effectively copying over the same rights for air passengers that were protected for flight delay cancellations. This enables you to claim up to £520 for Jet2 flight delay compensation, depending on the length of your flight and how long it was delayed for.
The UK regulations protect air passengers for any flights that depart or arrive at a UK or EU airport. A connecting flight is also covered, providing it’s from the same airline. Any flight that’s not regulated under EU or UK law won’t offer you the same protection, so you may not be able to claim flight delay compensation from them.
Reasons to Claim
You are able to claim up to £520 per passenger for any Jet2 flight delays you may have experienced, either recently or in the past. If you’ve only just found out about this, you can go as far back as six years to claim Jet2 flight delay compensation, which gives you plenty of time to receive any money for the inconvenience.
Some of the main reasons why you can claim are:
The flight was delayed by at least three hours
The flight was cancelled less than 14 days in advance
You were denied boarding due to overbooking
Most importantly, you can only claim Jet2 flight delay compensation if the delay was the fault of the airline. You also have a limit of six years to make a claim. Any longer than this and the airline will most likely reject it. In Scotland, this limit is only five years.
Qualifying Jet2 Delay Reasons
Airline crew lateness
Airline sickness or strikes
Cancellation due to underbooking
Routine technical problems
What Doesn’t Count?
The following are considered extraordinary circumstances, which are not covered.
Extreme weather conditions
Safety issues or security risks
Decisions by air traffic management
Unusual technical problems
In some instances, when making a claim for Jet2 flight delay compensation, the airline could try to argue that one circumstance was outside of their control. This may not have been the case, but there are ways to plead your case after receiving this decision, which are outlined at the end of this article.
How Long Will It Take?
There is no hard and fast rule with claiming Jet2 flight delay compensation. Sometimes your case may need to be reviewed or might need to be put on hold until a similar court case has been settled. In regular circumstances, it could be as quick as a few weeks, but if there is a bit of a delay, it could be as long as a few months.
If the airline doesn’t believe you have a claim, but you do, you can always escalate your claim through other avenues. This will delay how long your claim will take, but if you receive a big payout at the end, it will be worth waiting for.
Does Jet2 Have Any Specific Rules?
Whether your flight was delayed or cancelled, you may be entitled to compensation regardless. The airline specifies that you must have the following in order to qualify for Jet2 flight delay compensation:
Confirmed reservation (within the last six years)
Paid a fare available to the general public
Checked in at the airport on time
What Does Jet2 Delayed Flight Compensation Not Cover?
According to the Jet2 website, they are not accepting claims that come under crew sickness. The Supreme Court is looking into whether compensation should be paid in this event, so once a verdict is reached, they will update their policy to reflect this. For the meantime, you should be able to claim Jet2 flight delay compensation for all other airline faults.
How Much Can You Claim for Jet2 Flight Delays?
The amount you can receive for Jet2 flight delay compensation depends on the distance of the flight and how long it was delayed for. Air passengers can claim up to £520 each for a delayed flight that was over 3,500km long and delayed for longer than four hours.
If the same 3,500km flight was delayed for three hours or more, the total compensation goes down to £250 or £260. This depends if the flight was between a UK or EU airport and a non-EU one.
For short flights, up to 1,500km long, the most amount of Jet2 flight delay compensation you can qualify for is £220. The flight must land at least three hours late to its destination for you to be eligible for compensation.
You can see different amounts of Jet2 compensation for delayed flights in the interactive graph below.
How to Claim Jet2 Flight Delay Compensation
The best way to receive compensation for Jet2 flight delays is to make sure you have enough evidence to start with. You can go about it several ways too, giving you flexibility. If the airline rejects your claim for Jet2 flight delay compensation, you can always challenge their result.
Before processing your claim for Jet2 flight delays or cancellation, you will need the following information:
Name (for each passenger)
The date of flight and the route
Use a Claims Management Company
If all the continuous back and forth sounds like too much hassle or your claim has been rejected by the airline, you can always make use of a claims management company. They put you in touch with firms that specialise in Jet2 flight delay compensation and will deal with your claim for you.
Liaising with Jet2, a claims management company takes all the hard work and stress out of making a claim. As the legal teams they put you in touch with know the ins and outs of flight delays, they can tell if you have a valid claim and can process it quickly for you. If you’re coming close to the six year deadline and you don’t have time to apply for Jet2 flight delay compensation yourself, it could be best to use a claims management company.
Similarly, if court is the only option available after you’ve gone to make a claim yourself, the process can be incredibly daunting and you may not want to do this yourself. By getting a claims company to manage your Jet2 flight delay compensation in court, they can take this stress off your hands entirely and get you what you deserve.
Reasons to Use a Claims Company
Expertise in claims knowledge and airline communication
You might make errors in your application, but a claims company won't
No effort needed
Speedy compensation process
Can take the airline to court on your behalf
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Once the airline has received your information, they will consider your claim. Jet2 flight delay compensation doesn’t have a set time frame for your case to be resolved, so it could take 4–12 weeks or even longer. Once the airline has decided your case, they will respond to you.
Sometimes they can reject your claim and give you an explanation why. In this scenario, you should contact the Civil Aviation Authority and get them to investigate. Following their decision about your Jet2 flight delay compensation, you may be able to escalate this to court.
Take out the hassle of making a claim by getting a claims company to do it for you. They will do all the legwork so you don't have to worry.